CLIENT'S CHARTER ACHIEVEMENT JANUARY - DICEMBER 2012


OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARD​TOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF
 NON-COMPLIANCE TO STANDARD​***
PERCENTAGE OF NON-COMPLIANCE
TO STANDARD****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​

83



100%


 



-​

-


​-

-


83

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:

a) National Land Council
 

 
b) National Water Resources Council





1




1






100%




 100%






​-




-




​-




-




 
 
a) Will be complied on 9 August 2012 at Dewan Persidangan JPM, Putrajaya.

b) Will be complied on 1 November 2012 at Dewan Persidangan JPM, Putrajaya.



3)  Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within five (5) Workings Days Upon Receiving Of Complete Application.

 

3,885

 100%

​0​03,885
4) Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.24 / 7 accessibility​100%00Geographic Information is ready 24x7.
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within 5 Working Days.  40100%00​40
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within Three (3) Working Days From The Date Of Complaint Received; and41​100%0041
7)  To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 7655 bills​100%007655 bills

*Note : Only complete applications will be processed