CLIENT'S CHARTER ACHIEVEMENT JANUARY - DISEMBER 2013

​OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARDNON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF NON-COMPLIANCE TO STANDARD​***PERCENTAGE OF NON-COMPLIANCE TO STANDARD****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​

28

5


100%

 100%



-​

-


​-

-


28

5
 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:


a) National Land Council
 
 
 
 
b) National Water Resources Council 
 
 
c) National Biodiversity Council





1

1

1





100%

 100%

100%






​-

-

-





​-

-

-





 
a) Done on 10th Disember 2013
b) Done on 7th October 2013
c) Done on 22th October 2013
3)  Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

 

Jan - 224

Feb - 226

March - 316

Apr - 220

Mei - 204

Jun - 100

July - 220

Ogos - 238

Sept - 198

Oct - 204

Nov-100

Dis-361

 100%

 100%

 100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

2611
4) Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%. 24 / 7 accessibility​100%-- Geographic Information is ready 24x7.
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.  ----​-
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and84​100%​-​-84
7)  To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 4758 bills​100%--4758 bills

*Note : Only complete applications will be processed