CLIENT'S CHARTER ACHIEVEMENT JANUARY -  DECEMBER 2014


OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF NON-COMPLIANCE TO STANDARD​***
PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​

                        
52

12


100%

100%



-​


​-

         
52

12

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
a) National Land Council
b) National Water Resources Council
c) National Biodiversity Council



1
1
0



100%
100%
0%

           
            


           
      

 

a) Done on 18th November 2014

b) Done on 21th October 2014

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

Jan - 316

Feb - 178

March - 375

April - 336

May - 279

June - 376

July - 343

August - 351

September - 303

October - 365

November - 353

December - 147

 100%

 100%

 100%

100%

100%

100%

100%

100%​​

100%​

100%

100%

100%

3893
4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%. 99.93%​100%00%​Access To Geospatial Information Through Geographic Information Application with System Uptime Not Less Than 97%
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.----​-
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and224​100%​-​-224
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 6,741​99.99%10.01%6,742

*Note : Only complete applications will be processed