CLIENT'S CHARTER ACHIEVEMENT DECEMBER 2015 
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF NON-COMPLIANCE TO STANDARD​***
PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Environmental Management and Climate Change Division  (BPASPI) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​

BTUP - 25
BPASPI - 2​
BSASH - 5

100%

- -

BTUP - 25 Memorandum/Note

BPASPI - 2 Memorandum/Note

BSASH - 5 Memorandum/Note

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)
  • National Water Resources Council (MSAN)
  • National Biodiversity Council (MBN)




MTN - 1

MSAN - 1


 

 -          
            

-
    

 

 

a) MTN done on 14 Dicember 2015 at ICU, JPM

b) MSAN 10 done on 15 October 2015

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

Jan – 314

Feb – 223

Mar – 327

Apr – 316

May – 343

June – 355

July – 406

Aug – 219

Sept – 307

Oct - 292

Nov - 278

Dec - 356

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

-​​-          3736
4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.

Jan - 100%

Feb - 99.9%

Mar - 100%

Apr - 100%

Mei - 100%

Jun - 99.5%

July - 100%

Aug - 99.4%

Sept - 100%

Oct - 100%

Nov - 99.9%

Dec - 100%

100%

  99.9%

100%

100%

100%

   99.8%

100%

   99.4%

100%

100%

 99.9%

100%

- -​99.92%
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days. - - - - -
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and302 100          - - 302
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document.             
4,461    

100%

-

 0.00%

 4,461

*Note : Only complete applications will be processed

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