CLIENT'S CHARTER ACHIEVEMENT UNTIL DECEMBER 2016
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF NON-COMPLIANCE TO STANDARD​***
PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Environmental Management and Climate Change Division  (BPASPI) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​

 
BMG - 2
 
BPASPI - 5
 
BTUP - 17
 
BBP - 4
 
BSASH - 7
 

 

100%

--

 

BMG - 2 Memorandum/Note 

BPASPI - 5 Memorandum/Note

BTUP - 17 Memorandum/Note

BBP - 4 Memorandum/Note

BSASH - 7 Memorandum/Note

 

 

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)

  • National Water Resources Council (MSAN)

  • National Biodiversity Council (MBN)



 

1

               
 

 

 

100%

           
            


           
      

      

 

MTN done on 28 April 2016 at ICU, JPM​​

 

MSAN 11 done on 26 May 2016

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

Jan - 365

Feb - 402

Mac - 495 

Apr - 463 

Mei - 430

Jun - 388

July - 302

Aug - 332

Sept - 326

Oct - 334

Nov - 348

Dec - 345

 99.18%

98.28%

99.60% 

98.93% 

99.77%

100%

93.21%

88.53% 

100%

100%

100%

100%

3

7​

1

0

22

43

0

0

0

0

0.82%​

1.72%

0.40% 

1.07% 

0.23%

0.00%

6.79%

11.47%

0.00%

0.00%

0.00%

0.00%

3525
4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.

Jan - 100%

Feb - 100%

Mac - 99.9%

Apr - 100% 

May - 100%

Jun - 100%

July - 100%

Aug - 100%

Sept - 99.98%

Oct - 99.24%

Nov - 71.7%

Dec - 100%

100%

100%

99.9% 

  100% 

100%

100%

100%

100%

99.98%

99.24%

71.7%

100%

--      ​98%
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.-----
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and59100%0%59
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 4564​100%
​-
​0%
4564

*Note : Only complete applications will be processed

 ​