CLIENT'S CHARTER ACHIEVEMENT UNTIL DECEMBER 2017
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN
NUMBERS OF COMPLIANCE TO STANDARD*​PERCENTAGE OF COMPLIANCE TO STANDARD​**NUMBERS OF NON-COMPLIANCE TO STANDARD​***
PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Environmental Management and Climate Change Division  (BPASPI) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​

 
BMG - 1
 
BPASPI - 0
 
BTUP - 12
 
BBP - 4
 
BSASH - 7
 

 

100%

--

 

BMG -  1 Memorandum/Note 

BPASPI -  Memorandum/Note

BTUP - 12 Memorandum/Note

BBP -  4 Memorandum/Note

BSASH - 7 Memorandum/Note

 

 

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)

  • National Water Resources Council (MSAN)

  • National Biodiversity Council (MBN)


1

 


 

               
 100%

 

 

           
            


           
      

      

1 miting

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

Jan - 329

Feb - 298

Mac - 366

Apr - 368

May - 475

June - 292

July - 374

Aug - 0

Sept - 0

Oct - 0

Nov - 0

Dec - 0

100%

100%

96.83%

99.73%

87.16%

94.81% 

99.73%

 0

0

12

1

70

16 

0

0%​

0%

3.17%

0.27%

12.84%

5.19% 

0.27%

329

298

366

368

545

308 

375

4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.

Jan -97.77 %

Feb - 99.88%

Mac - 99.80%

Apr - 100%

May - 100%

June - 99.99%

July - 100%

Aug - 100%

Sept - 99.99%

Oct - 100%

Nov - 99.98%

Dec - 100%

97.77%

99.88%

99.80%

100%

100%

99.99%

100%

100%

99.99%

100%

99.98%

 100%

---
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.-----
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and26100%-0%26
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 3121100​%
​-
0​%
3121 Bills

*Note : Only complete applications will be processed

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