CLIENT'S CHARTER ACHIEVEMENT UNTIL DECEMBER 2018
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN

​NUMBERS OF COMPLIANCE TO STANDARD*​

​PERCENTAGE OF COMPLIANCE TO STANDARD​**​NUMBERS OF NON-COMPLIANCE TO STANDARD​***PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Environmental Management and Climate Change Division  (BPASPI) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​
11
 
 

100%

--

11

 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)
  • National Water Resources Council (MSAN)
  • National Biodiversity Council (MBN)​

               
-

 


 

               
-

 

 

           
          -  


      -     
      

MTN :

Will be on Nov/Dec 2018

MSAN :  

Will be on October 2018

 

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.

370

99.2%

2

0.5%

372
4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.

99%

100%

--100%
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.-----
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and13100%-0%13
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 38.5100%
​-
0%
38.5%

*Note : Only complete applications will be processed

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