​​CLIENT'S CHARTER ACHIEVEMENT UNTIL OCTOBER 2019
 
OBLIGATION COMPLIANCE TO TIME FRAME/CLIENT CHARTER STANDARD NON-COMPLIANCE TO TIME FRAME / CLIENT CHARTER STANDARDTOTAL NUMBER OF SERVICE GIVEN

​NUMBERS OF COMPLIANCE TO STANDARD*​

​PERCENTAGE OF COMPLIANCE TO STANDARD​**​NUMBERS OF NON-COMPLIANCE TO STANDARD​***PERCENTAGE OF NON-COMPLIANCE
TO STANDARD
****​​
1) To prepare all Memorandum And Note On Policies Regarding Natural Resources And Environment Management Conservation To Cabinet Within The Time Frame Stipulated By The Honourable Minister.​
  • Mineral and Geoscience Division  (BMG) 
  • Land, Survey and Mapping Division  (BTUP) 
  • Biodiversity Management and Forestry Division  (BBP) 
  • Water Resources, Drainage and Hydrology Division  (BSASH)​
BMG  - 18

 
BTUP - 21

 
BBP - 3

 
BSASH - 8

100%

 
100%

 
100%

 
100%​​




 

 

 

 

 
















 

 

 

 

​​​


 



 
2) To Conduct Meeting At Least Once A Year For Every Council As Follow:            
  • National Land Council (MTN)

 

 


 


 


 

 

  • National Water Resources Council (MSAN)

 

  • National Biodiversity Council (MBN)​

          

 

 

 

 


 


 


 


 

​​1

 

 

-


 

               

 

 

100% 

 

 


 


 


 


 

100%

           

           

 
        
      

 

 

Mesyuarat Ke-75 Majlis Tanah Negara telah diadakan pada 2 Ogos 2019.

Tempat : Dewan Persidangan, ICU, JPM

 

Mesyuarat Ke-76 Majlis Tanah Negara telah diadakan pada 4 Disember 2019.

Tempat : Parlimen

 

MAN Pertama telah diadakan pada 25 Februari 2019


 

3) Issuing a Decision Letter On Application For Mineral And Ore Of All Kinds Export Permit Within one (1) Workings Days Upon Receiving Of Complete Application.1387
100%

-

-

1387
4)  Providing Access To Geospatial Information Through Geographic Information Application Every 24x7 With System Uptime Not Less Than 97%.99.92%
-
0.08%
5) National Comitee On Clean Development Mechanism (NCCDM) Decisions On Clean Development Mechanism (CDM) Projects Applications Within two (2) Working Days.13

-
-
-

1​3
6) To Issue Acceptance Acknowledgement And Initial Reply For Complaints Within one (1) Working Days From The Date Of Complaint Received; and125 Complaints
100%
-
-
125 Complaints
7) To Make Payment Of Bills And Invoices Not More Than 14 Days Upon Receiving Of Complete Document. 2843 Bill
99.99%
1
0.01​%
2843​ Bill

*Note : Only complete applications will be processed

 ​